Consumer Reports took a survey of over 1,000 people to identify the top guest complaints when dining out in restaurants. Surprisingly, about 7 of the top 10 complaints were issues that could have been directly solved by the restaurant server or waiter themselves.
What Happened to a Once-Successful Premium Burger Restaurant? Red Robin Burger Restaurant chose in January of 2018 to eliminate the busboy position to save $8 million dollars, at a time when the restaurant was valued at $711 million dollars. This move was applauded by critics and market analysts without a second thought as to […]